Refund policy

Return & Refund Policy

Effective Date: 10/12/2026

Please Read Before Purchasing

Slab Nests sells collectible products, curated Collector Boxes, graded trading cards, sealed trading card products, accessories, and custom-curated orders.

Because many of our products contain collectibles whose market values can fluctuate, customers are responsible for reviewing the product description, included guarantees, processing times, images, and applicable policies before completing a purchase.

Product images may show example boxes or example contents. Unless specifically stated otherwise, exact cards, slabs, booster packs, plushes, pins, artwork, languages, grades, grading companies, or other contents may vary.

Standard Collector Boxes may contain English, Japanese, or a combination of both where disclosed in the product description.

Standard Collector Box Returns

Standard Collector Boxes and Graded Collector Boxes may be returned within 14 days of delivery only if the entire box remains:

  • Unopened
  • Unused
  • Complete
  • In its original packaging
  • In resellable condition

Once the box, sealed products, protective packaging, or included contents have been opened or removed, the order becomes final sale except in cases involving damage, missing items, or an incorrect order.

Customers are responsible for return shipping unless the return is caused by an error made by Slab Nests.

Original shipping charges are non-refundable unless the return is due to our error.

No restocking fee is charged on approved eligible returns.

Collector Box Variability

Standard Collector Boxes are individually curated and may vary from the examples shown online.

Unless specifically guaranteed in the product listing or order confirmation, the following are not guaranteed:

  • A specific Pokémon
  • A specific card
  • Specific card artwork
  • A specific card set
  • English or Japanese language
  • A specific booster set
  • Plush versus pin
  • A particular grading company
  • A specific numerical grade
  • A particular individual market value above the stated guaranteed value floor

A customer's preference for different contents, duplicate ownership, or dissatisfaction with the specific card, slab, pack, plush, pin, language, grade, or artwork received does not qualify as a defect or incorrect order when the product was fulfilled according to the listing description.

Value Floors

Some Slab Nests products may include a stated minimum collectible value floor.

Value floors are determined using reasonable market pricing and/or current retail pricing available when the box is curated.

Because collectible values fluctuate over time:

  • Slab Nests does not guarantee that an item's value will increase or remain constant after purchase.
  • Changes in secondary-market value after fulfillment are not grounds for a return or refund.
  • Packaging, shipping charges, taxes, stickers, promotional extras, and the curation service are not included in the collectible value floor unless specifically stated otherwise.

If a product includes a guaranteed value floor and the contents were accidentally fulfilled below that stated floor, please contact us so we can review the order and provide an appropriate resolution.

Custom Collector Boxes

Custom Collector Boxes and specially sourced orders are final sale.

Because these products are prepared or sourced specifically around the customer's preferences, we do not accept returns or exchanges due to:

  • Change of mind
  • Preference
  • Duplicate ownership
  • Market-value changes
  • Dissatisfaction with an approved selection
  • A customer changing their requested specifications after sourcing has begun

Custom orders remain eligible for assistance if they arrive damaged, contain missing items, or materially differ from the specifications agreed upon before fulfillment.

If Slab Nests cannot fulfill an agreed custom request, we may contact the customer to discuss an alternative, revised price, revised timeline, or cancellation and refund.

Final Sale Items

The following products are generally final sale, except in cases involving damage, defects, missing items, or fulfillment errors:

  • Custom Collector Boxes
  • Specially sourced products
  • Individually purchased graded cards
  • Individually purchased raw trading cards
  • Opened Collector Boxes
  • Opened sealed trading card products
  • Opened booster packs
  • Clearance items marked Final Sale

This does not limit any rights a customer may have under applicable law.

Display Stands & Other Non-Collectible Merchandise

Certain Slab Nests products such as display stands, slab accessories, or other non-collectible merchandise may be eligible for return within 15 days of delivery if the product is:

  • Unused
  • Undamaged
  • In its original packaging
  • In resellable condition

Customers are responsible for return shipping unless the return is caused by an error made by Slab Nests.

Original shipping costs are non-refundable unless otherwise required by law or the return is caused by our error.

Damaged, Defective, Missing, or Incorrect Orders

If your order arrives damaged, defective, missing an item, or materially different from what you ordered, please contact Slab Nests within 48 hours of delivery whenever reasonably possible.

Please provide:

  1. Your order number
  2. Clear photos of the exterior shipping box
  3. A photo showing the shipping label
  4. Clear photos of the affected product or contents
  5. A description of the issue

Please retain the original packaging and affected products until your claim has been reviewed.

Depending on the circumstances, an approved claim may be resolved through:

  • Replacement
  • Replacement item or component
  • Store credit
  • Partial refund
  • Full refund

The appropriate resolution will depend on the nature of the problem and product availability.

Damage that occurs after successful delivery, through improper storage, misuse, modification, or accidental damage caused while opening the package is not considered a shipping or fulfillment defect.

Lost or Missing Packages

If tracking shows a package as delivered but it cannot be located, customers should first check with:

  • Household members
  • Neighbors
  • Apartment offices
  • Mailrooms
  • Package lockers
  • The applicable shipping carrier

Please contact support@slabnests.com within 7 days of the carrier's reported delivery date if you still cannot locate the shipment.

We will make reasonable efforts to assist with carrier investigations or claims when appropriate.

Order Cancellations

Because Collector Boxes may require Slab Nests to purchase or source specific products shortly after an order is placed, cancellation requests should be submitted as quickly as possible.

Cancellation requests received within 12 hours of purchase may be approved if fulfillment or sourcing has not already begun.

Once an order has entered fulfillment, a shipping label has been created, or items have been specifically purchased or sourced for that order, cancellation may no longer be available.

Custom orders may become non-cancellable once sourcing or custom fulfillment has begun.

Return Shipping

If a return is approved:

  • Customers are responsible for return shipping unless the return is caused by an error made by Slab Nests.
  • We strongly recommend using a trackable shipping method.
  • Customers are responsible for securely packaging returned merchandise.
  • Returned items that arrive incomplete, opened, altered, or damaged may not qualify for a full refund.

Slab Nests is not responsible for return packages lost in transit when the customer does not use a trackable shipping service.

Refund Processing

Once an approved return is received and inspected, Slab Nests will notify the customer regarding the status of the refund.

Approved refunds will be issued to the original payment method.

The time required for the refund to appear depends on the customer's payment provider, bank, or financial institution.

Shipping charges are generally non-refundable unless the return is due to a Slab Nests fulfillment error or otherwise required by applicable law.

Contact Us

For returns, damaged orders, missing items, or refund questions, contact:

Email: support@slabnests.com

Recommended subject line:
Return Request – Order #[Order Number]

Please include your order number and a description of the issue so we can assist you as quickly as possible.